Contact Check Point Support to get a Hotfix for this issue.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification please collect CPinfo files from the Security Management and Security Gateways involved in the case.
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Hotfix installation instructions:
SSL Network Extender (SNX) is a thin SSL VPN on-demand client installed automatically on the user's machine via a web browser. It supplies access to all types of corporate resources. SSL Network Extender (SNX) has two modes. SSL Network Extender is down and could not be started. Consider rebooting the computer (#323) Solution: Computer Management Restart Check Point SSL Network Extender. Check Point SSL Network Extender will be displayed upon the completion of the ActiveX control download and automatic installation. WARNING NOTICE: This is a private computer system, protected and monitored by a security system. Mobile Access Portal Agent for Google Chrome asks to re-install even after it was properly installed: When user attempts to launch SSL Network Extender (Network or Application mode) When Mobile Access portal attempts to invoke the Endpoint Compliance scanner and the Secure Workspace on Windows. Enter the URL of the SSL Network Extender Portal and click Add. To download the Client: Using Internet Explorer, browse to the SSL Network Extender portal of the Security Gateway at The following Security Alert message may be displayed.
Hotfix has to be installed on Mobile Access Gateway.
Note: In cluster environment, this procedure must be performed on all members of the cluster.Procedure:
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Using CPUSE - On Mobile Access Gateway running Gaia OS R75.40 and higher:
Make sure to install the latest build of the CPUSE Agent.
Refer to sk92449: CPUSE - Gaia Software Updates (including Gaia Software Updates Agent):
- Section '(4-A-c)' / '(4-A-d)' - refer to import instructions for Offline procedure
- Section '(4-B-a)' - refer to installation instructions for Hotfixes
You can also use the sk111158 - Central Deployment Tool (CDT) to install these hotfixes on Security Gateways.
Note: Reboot is required.
Using Legacy CLI - On VSX Gateway running Gaia OS R75.40VS and higher; On Mobile Access Gateway running SecurePlatform/XOS/IPSO OS:
Note: You must be connected over Console, or LOM card (SSH session will be disconnected).
Transfer the two hotfix packages to the machine into two separate directories:
- FW1 package (fw1_wrapper_<HOTFIX_NAME>.tgz) into e.g., /path_to_FW1_fix/
- Mobile Access package (cvpn_<HOTFIX_NAME>.tgz) into e.g., /path_to_cvpn_fix/
Unpack and install the FW1 hotfix package:
[Expert@HostName]# cd /path_to_FW1_fix/
Note: The script will stop all of Check Point services (cpstop) - read the output on the screen.
[Expert@HostName]# tar -zxvf fw1_wrapper_<HOTFIX_NAME>.tgz
[Expert@HostName]# ./fw1_wrapper_<HOTFIX_NAME>Free adguard key. Do NOT Google music app for mac. reboot yet.
Unpack and install the Mobile Access CVPN hotfix:
[Expert@HostName]# cd /path_to_cvpn_fix/
Note: The script will stop all of Check Point services (cpstop) - read the output on the screen.
[Expert@HostName]# tar -zxvf cvpn_<HOTFIX_NAME>.tgz
[Expert@HostName]# ./cvpn_<HOTFIX_NAME>Reboot the machine.
Ssl Network Extender Is Down
If after installing the fix, this issue is not resolved on Mac clients:
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- Delete the CSHELL.JAR file from the cache in the Java Control panel.
- Connect to the SNX Gateway again to force a redownload of the SNX client
As an immediate workaround:
- Uninstall the current Java on the Endpoint PC.
- Install the Java SE Runtime Environment 8u121 on the Endpoint PC.